Vendor Terms

Cancellation and Refund Policy 1. Introduction At WhizSend, we strive to provide the best possible service to our customers. However, we understand that there may be circumstances where you need to cancel your subscription or request a refund. This policy outlines the procedures and conditions for cancellations and refunds. 2. Cancellation Policy 2.1 Subscription Cancellation - Monthly Subscriptions: You may cancel your monthly subscription at any time. Cancellation will take effect at the end of the current billing cycle. You will continue to have access to the service until the end of the billing period. - Yearly Subscriptions: Yearly subscriptions can be canceled at any time. However, the cancellation will take effect at the end of the current annual billing cycle. You will continue to have access to the service until the end of the billing period. 2.2 How to Cancel To cancel your subscription, please follow these steps: - Log in to your WhizSend account. - Navigate to the "Account Settings" section. - Select "Billing" and click on "Cancel Subscription". - Follow the prompts to confirm your cancellation. Alternatively, you can contact our support team at [email protected] for assistance with cancellation. 3. Refund Policy 3.1 Monthly Subscriptions - Refunds: Monthly subscription fees are non-refundable. Once a payment is made for a billing cycle, no refunds will be issued. 3.2 Yearly Subscriptions - Refunds: If you cancel a yearly subscription within 30 days of the initial purchase, you are eligible for a full refund. After 30 days, no refunds will be issued for yearly subscriptions. 3.3 Exceptional Circumstances In exceptional circumstances, such as service outages or technical issues that significantly impact your use of WhizSend, you may be eligible for a prorated refund. These will be evaluated on a case-by-case basis. Please contact our support team at [email protected] to request a review. 4. Refund Process 4.1 Requesting a Refund To request a refund, please contact our support team at [email protected] with the following information: - Your account details. - Reason for the refund request. - Any relevant documentation or evidence supporting your request. 4.2 Refund Approval Once your refund request is received, our team will review it and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies. 5. Changes to the Policy WhizSend reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically to stay informed about our practices. 6. Contact Us If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at: - Email: [email protected]